Shipping & Delivery Policy

1. Overview

This Shipping and Delivery Policy applies to all physical items dispatched by Christian Institute of Management (CIM), including books, publications, study materials, certificates, and correspondence.

2. Items Subject to Shipping

The following items may be shipped physically:

• Books and publications published by CIM.
• Study materials for registered course participants.
• Payment receipts and official letters (if not sent digitally).
• Certificates of completion.

3. Shipping Methods

CIM dispatches physical items via:

• India Post (Speed Post or Registered Post).
• Authorised private courier services.

The choice of courier or postal service is at CIM's discretion and is based on destination, urgency, and item type.

4. Delivery Timelines

Estimated delivery timelines from the date of dispatch are as follows:

Destination	Estimated Delivery	Notes
Within Tamil Nadu	3–5 working days	Via Speed Post or courier
Other Indian states	5–10 working days	India Post / courier
International	15–30 working days	Subject to customs clearance

Please note that these are estimated timelines and CIM does not guarantee delivery by a specific date. Delivery may be delayed due to circumstances beyond our control, such as postal strikes, natural disasters, or public holidays.

5. Shipping Charges

Shipping charges (if any) will be communicated at the time of purchase or registration. Unless stated otherwise, shipping charges are not included in the price of books and study materials and will be charged separately.

6. Tracking & Confirmation

Where applicable, and upon request, a tracking number or dispatch confirmation will be shared with you by email. CIM will provide the name of the courier or postal service used, along with the tracking reference, so you can monitor the delivery status.

7. Non-Delivery & Damaged Items

If you do not receive your item within the estimated delivery period, please contact us at publications@cimindia.in or the official email associated with the product / service, with your name, order details, and transaction ID. If an item arrives damaged, please notify us within 7 days of receipt with photographs, and we will arrange for a replacement.

8. Address Accuracy

You are solely responsible for providing a complete and accurate postal address at the time of registration or purchase. CIM shall not be liable for non-delivery arising from an incorrect or incomplete address provided by the recipient.

9. Contact for Delivery Queries