Refund & Cancellation Policy
Christian Institute of Management (CIM)
1. Overview
This Refund and Cancellation Policy applies to all payments made to Christian Institute of Management (CIM) through our website or payment gateway, including registration fees, course fees, donations, and purchases of books or publications. Please read this policy carefully before making any payment.
2. General Policy on Fees & Donations
As a general rule, fees and donations paid to CIM are non-refundable. This applies to:
- Course or programme registration fees.
- Seminar or conference participation fees.
- Voluntary donations made to CIM.
Once a fee or donation is received, it is applied to the costs of programme preparation, resource allocation, and organisational operations. For this reason, refunds are ordinarily not possible.
3. Refund Exceptions
Notwithstanding the general policy above, a refund may be considered in the following exceptional circumstances:
3.1 Programme Cancellation by CIM
If CIM cancels a programme, course, seminar, or event for which you have paid, you will be entitled to a full refund of the fee paid, or the option to transfer your registration to a future programme of equivalent value.
3.2 Duplicate Payment
If a duplicate or excess payment has been made due to a technical error, the excess amount will be refunded after verification. Please contact us at operations@cimindia.in with the transaction details within 7 days of the payment.
3.3 Other Exceptional Cases
Any other refund request will be considered at the sole discretion of CIM's management, subject to the merits of each individual case. Such requests must be submitted in writing to operations@cimindia.in within 7 days of the transaction.
4. Books and Publications
The purchase of books and publications from CIM is non-refundable, except in the following circumstances:
- The item received is damaged or defective upon delivery.
- An incorrect item was dispatched (i.e., not the item ordered).
In such cases, please notify us at publications@cimindia.in within 7 days of receipt, with supporting photographs or evidence. We will arrange for a replacement or refund at our discretion.
5. Cancellation by the Participant
If you wish to cancel your registration for a programme:
| Cancellation Timing | Refund |
|---|---|
| 30 days or more before the programme start date | 75% of the fee may be refunded at CIM's discretion. |
| Between 30 to 20 days before the programme start date | 50% of the fee may be refund at CIM's discretion. |
| Less than 20 days before the programme start date | No refund. |
All cancellation requests must be submitted in writing to operations@cimindia.in or to the official email associated with the specific programme.
6. Refund Process
Approved refunds will be processed as follows:
- Refunds will be credited to the original payment method (credit card, debit card, or bank account) used at the time of transaction.
- The processing time for refunds is typically 7–10 working days from the date of approval, subject to the policies of your bank or card issuer.
- CIM is not responsible for delays caused by the banking system or payment gateway.
7. Consumer Rights
Nothing in this policy limits or excludes any rights you may have under the Consumer Protection Act, 2019 (India) or any other applicable law. Where applicable law requires a refund, CIM will comply accordingly.
8. Contact for Refund Queries
For any refund or cancellation requests, please contact:
Subject Line: Refund Request – [Your Name] – [Transaction ID]
Please include your full name, contact details, transaction ID, amount paid, and the reason for your request.
— End of Refund & Cancellation Policy —